Frequently Asked Questions
Current Members:
This page is for existing customers of the locations that will soon become Icon Car Wash. We are excited to welcome you and want to make this transition as smooth as possible. Below are answers to common questions while updates are underway.
How can I contact someone about my current membership?
During this transition period, billing updates and adjustments are being handled carefully to ensure a seamless experience. If you have a question about your existing membership, please reach out to our support team through the contact form on our website or call our main number. We are here to help.
Will my membership continue during the transition?
Yes. Your membership will remain active, and you will continue to have access to the wash. Any planned updates or adjustments will be communicated directly to you before changes take effect.
When will the new Icon Car Wash experience be fully launched?
We are currently preparing each location for a smooth brand transition. Updates will begin after the transition is finalized. Please check this page for the most current information.
What is Icon Car Wash?
Icon Car Wash is a modern, premium express car wash brand serving Nashville and the Middle Tennessee area. Our focus is delivering a fast, consistent, high-quality clean using advanced wash technology, eco-friendly practices, and exceptional guest experiences.
What will be different with Icon Car Wash?
Icon Car Wash uses advanced equipment, premium American-made chemistry, and a streamlined wash process designed for consistency and speed. Guests will also enjoy free vacuums, towels, cleaners, and additional amenities at all locations, with air guns and mat cleaners at select sites.
Will pricing change once the new brand launches?
If any pricing updates are planned, they will be shared ahead of time. Our goal is to provide strong value, consistent results, and a premium experience at every visit.
Will I be able to use my membership at all Icon Car Wash locations?
Yes. Once the transition is complete, members will be able to use their plan at every Icon Car Wash location throughout Nashville and Middle Tennessee.
Do you offer family plans or discounts for multiple vehicles?
Yes. Icon Car Wash offers a family plan with discounted rates for additional vehicles under the same account. More details will be available once the new brand officially launches.
What can I expect when visiting after the change?
Expect a clean, fast, and modern experience. Our team will guide you through the updated process, and you will enjoy a bright, smooth tunnel, high-quality chemistry, and free amenities to complete your wash.
Will there be a grand opening celebration?
We expect to host grand opening events once locations are fully transitioned to Icon Car Wash. These events typically include discounted washes, giveaways, and community focused activities. More details will be shared soon.
How will I stay updated during the transition?
We will post updates on this page and communicate important changes directly to members. You can also contact us anytime with questions.
General Questions:
Membership
What is an Icon Car Wash membership?
A membership gives you unlimited washes for one low monthly price. You can visit as often as you like and enjoy a faster, easier experience every time you drive through.
How does membership work?
Your license plate or RFID tag is read automatically at the gate. The system opens for you, and you drive straight into the tunnel. No paying each time and no stopping at the kiosk.
Can I use my membership at any location?
Yes. Your plan works at all Icon Car Wash locations throughout Nashville and Middle Tennessee.
How do I manage my membership?
You can update payment info, change your wash package, or cancel anytime through our online Member Portal.
Is there a contract?
No. Memberships are month-to-month. You can make changes at any time.
Do you offer discounts for multiple vehicles?
Yes. Our family plan lets you add extra vehicles at a discounted rate. It is a great way for households to save on car care.
Washes and Services
Do you offer a single wash option?
Yes. You can purchase any wash as a one-time visit.
What wash packages do you offer?
We have four wash levels designed to meet different needs, from a quick clean to our premium graphene-enhanced shine. Visit our Wash Menu to see details.
What is graphene, and why is it included in the top wash?
Graphene provides advanced surface protection, improved water beading, and a high gloss finish. It helps your car stay cleaner longer and enhances overall durability.
How long does a wash take?
Most visits take only a few minutes. Our process is designed to be fast, smooth, and convenient.
Amenities
Do you offer free vacuums?
Yes. Every location includes free, high-powered vacuums for all guests.
What interior cleaning tools are available?
We offer free microfiber towels, window cleaner, and all-purpose cleaner. Some locations also include air guns and mat cleaners.
Are amenities available to non-members?
Yes. Amenities are included with every wash.
Locations and Hours
Where are you located?
Icon Car Wash is expanding throughout Nashville and Middle Tennessee. Visit our Locations page for the full list.
What are your business hours?
Most locations are open daily from 8 AM to 8 PM. Hours may vary by site.
Rain, Weather, and Equipment
Should I wash my car when rain is expected?
Yes. Our premium coatings help repel water and reduce spotting, even in changing weather. Many members wash before or after a rain for the best results.
Is your wash safe for all vehicles?
Our equipment is designed for most standard vehicles. If you have aftermarket parts or modifications, please review our posted guidelines or speak with a team member.
Payments and Charges
How does billing work for memberships?
Your card is charged automatically on the same day each month. If a payment ever fails, we will notify you so you can update your information.
Can I get a refund?
We do not offer refunds for partial months, but you can change or cancel your plan at any time.
Support
How can I contact Icon Car Wash?
Visit our Contact page to reach our support team. You can also call our main phone number during business hours.
What if I had an issue during my wash?
We are here to help. Please fill out our support form with details and someone from our team will follow up.