Frequently Asked Questions
Wash Associates Members
Why is the name changing to ICON Car Wash?
We are growing. Along with our original locations in Dickson, Fairview, and Nolensville, we are welcoming new car washes across Middle Tennessee into the family. One name across every location makes it simple for you to wash wherever you are. Same owners, same local team, just a new name.
What is changing for Wash Associates members?
Very little. Over the coming weeks you will see the ICON Car Wash name replace Wash Associates on our signs, receipts, website, social media, and in the texts and emails we send you. Your membership, pricing, and benefits do not change, and any message you receive from ICON Car Wash is from the same local team you already know.
Will my membership/services change?
No. Your membership stays the same: same plan, same price, same benefits, same billing date. You may notice an updated plan name on your receipt. Your wash and price are unchanged.
Will pricing change with the new name?
No. There are no membership pricing changes as part of the name change. If we ever adjust pricing in the future, we will let you know in advance.
Will the charge on my card statement look different?
Your monthly charge amount and billing date do not change. The name on your statement may now show ICON Car Wash instead of Wash Associates.
Do I need to sign up again for my membership?
No. There is nothing you need to do. Your membership, tag, and payment information carry over automatically, and you can now use your plan at any of our 11 ICON Car Wash locations.
Do I need a new tag or sticker?
No. Your existing tag keeps working at every ICON Car Wash location. If you would like an ICON-branded tag, ask a team member on your next visit.
Will I be able to use my membership at all locations?
Yes. Your membership now works at all 11 ICON Car Wash locations, not just the one you signed up at. And more locations are always being added.
Are there updated hours?
We are expanding our hours to better serve you. Our new hours are 8 AM–8 PM, Sunday–Saturday at all ICON Car Wash locations.
Are you closing the sites?
No. All of our locations remain open and operating as usual. Over the coming weeks you will start to see ICON Car Wash signage and branding appear on site, but no closures are planned. If a location ever needs a short closure for improvements, we will let you know well in advance.
How is ICON Car Wash different?
For our current members, the biggest difference is the name. ICON Car Wash brings all our Middle Tennessee locations together under one brand, with the same friendly team, the same superior wash quality, and the same free vacuums and amenities you already enjoy. The upgrade for you is more locations to choose from.
What does an ICON Car Wash unlimited wash plan come with?
An ICON Car Wash unlimited wash plan lets you wash as often as you want at any ICON Car Wash location. Members get into the wash quicker with our RFID tag technology (license plate recognition at participating locations). You can change your plan at any time on the Online Portal. To learn more, visit our Wash Packages page.
Where do I manage my membership now?
Same place, new look. Visit the Online Portal at iconcarwash.com to update your card, change your plan, get a receipt, or cancel. Your login does not change.
I want to cancel.
We can help with that! Your membership can be cancelled anytime by:
Call: 615-819-6087
Email: info@iconcarwash.com
Website: Online Portal
Who do I contact if I have questions?
You can reach out to us at 615-819-6087 or send us a text at 636-355-8240. You can also reach us via email at info@iconcarwash.com or visit our website at iconcarwash.com.